Transforming Business Operations with simple and efficient Helpdesk System An ITIL-aligned, IT Helpdesk software Built for simplifying the IT Incident and Service Request Operations at the same time Swiftly Embrace Changes in People, Processes, and Technology.
30% Reduction in Man Power due to Automation of Ticket tasks.
Highly Effective and Configurable system that lets you to tweak every single configuration.
Highly extendable modules and with close to 100+ Developers to support you in every customization you need
Experience a simple and intuitive Helpdesk Solution that empowers technicians to deliver smooth support, minimize Mean Time to Resolution (MTTR), lower escalation rates, and offer outstanding user assistance through adaptive workflows and smart automation.
BTree ARIES Helpdesk supports a variety of Communication Channels.
A comprehensive ITAM solution for tracking and managing all your software and hardware
assets in one unified view, covering every stage of their life cycle.
BTree ARIES Inventory Management has been looking to make hardware and software inventory of computers more efficient. Our Inventory queries its agents to know the soft and hard composition of each machine, each server. It also queries the network through SNMP to discover the active elements that cannot receive an agent.
BTree ARIES Inventory includes the package deployment feature, in order not to control, but to ensure uniformity of the software environments present on the network. From the central management server, you can upload the packets that will be downloaded using HTTP/HTTPS and launched by the agent on the client computer. Our remote deployment is configurable so that sent packets impact the network's quality of service as little as possible.
BTREE ARIES ITAM software, Asset Manager, offers full visibility into your IT and non-IT assets across their entire life cycle.
Inventory Management
Web service accessible through the SOAP interface
Advanced broadcasting system for deploying software installations or executing scripts and commands on computers without overloading the network
Support plugins through APIs
User-friendly Web interface
Network discovery
Support for many operating systems including: Microsoft Windows, Linux, BSD, Sun Solaris, IBM AIX, HP-UX, MacOS X
N-tier architecture using common standards, HTTP/HTTPS protocols, and XML data formatting
Self Service Automation
Empower Your Teams, Enhance Efficiency
In today's fast-paced digital landscape, waiting for routine IT tasks or services to be completed is a thing of the past. Our Self Service Automation solution empowers your teams to take control, streamline workflows, and access IT resources on demand - without relying on lengthy approval processes.
